Privacy Policy

This privacy policy explains how Jasminity Cleaning collects, uses, stores, and protects your personal information when you use our website or engage with our services. We are committed to handling your data responsibly and transparently, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Jasminity Cleaning is a professional cleaning service operating in the United Kingdom. Our registered business address is:

We are the data controller for the personal information you provide to us through this website.

2. What Information We Collect

We may collect and process the following types of personal information:

Information you provide to us directly

• Contact information: Your name, email address, telephone number, and postal address when you submit an enquiry or request a quote.
• Service details: Information about the type of cleaning service you are enquiring about, your property type, and relevant preferences.
• Communications: The content of any messages, emails, or other correspondence you send us.

Information collected automatically

• Usage data: Information about how you interact with our website, including pages visited, time spent, and navigation paths, collected via analytics tools.
• Technical data: Your IP address, browser type and version, device type, and operating system.
• Cookie data: Information stored by cookies placed on your device, as described in our Cookie Policy.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

• To respond to your enquiries and provide you with a service quote
• To arrange and manage cleaning appointments
• To communicate with you about your booking, including confirmations and reminders
• To improve our website and service offering based on usage data
• To comply with legal obligations

We do not use your personal information for automated decision-making or profiling.

4. Legal Basis for Processing

Under UK GDPR, we process your personal information on the following legal bases:

• Contractual necessity: When processing is necessary to fulfil a service booking or respond to a pre-contractual enquiry.
• Legitimate interests: When processing is necessary for our legitimate business interests, such as improving our website and services, provided these interests are not overridden by your rights.
• Legal obligation: When processing is required to comply with a legal obligation.
• Consent: Where we have obtained your explicit consent, such as for any optional marketing communications.

5. How Long We Keep Your Data

We retain personal information only for as long as is necessary for the purpose for which it was collected, or as required by law. Specifically:

• Enquiry and quote information: retained for up to 12 months from the date of your enquiry, unless a service booking is made.
• Customer service records (including booking details and correspondence): retained for up to 7 years following the completion of services, in line with standard business and tax record-keeping requirements.
• Website analytics data: retained in anonymised or aggregated form, as specified by the relevant analytics provider.

6. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your data with:

• Service providers: Trusted third-party providers who assist us in operating our business (such as email providers, website hosting, and scheduling software), who process data only on our instructions and under appropriate data processing agreements.
• Legal authorities: Where required by law, court order, or regulatory authority.

Any third parties we work with are required to handle your data securely and in accordance with applicable data protection law.

7. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right to access: You can request a copy of the personal information we hold about you.
• Right to rectification: You can ask us to correct inaccurate or incomplete personal information.
• Right to erasure: You can request that we delete your personal data, subject to certain conditions.
• Right to restrict processing: You can ask us to limit how we use your data in certain circumstances.
• Right to data portability: You can request your data in a structured, machine-readable format where applicable.
• Right to object: You can object to the processing of your data based on legitimate interests.
• Right to withdraw consent: Where processing is based on consent, you can withdraw that consent at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond within one month, as required by law.

You also have the right to lodge a complaint with the UK's data protection supervisory authority, the Information Commissioner's Office (ICO), at ico.org.uk.

8. Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or disclosure. These include secure data transmission, access controls, and appropriate data handling procedures.

While we take care to protect your data, no system of data transmission or storage is entirely secure. If you have concerns about the security of your information, please contact us.

9. Cookies

Our website uses cookies. For full details about the cookies we use and how to manage them, please refer to our Cookie Policy.

10. Links to Other Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any external websites you visit.

11. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The "last updated" date at the top of this page will reflect any changes. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this privacy policy or how we handle your personal information, please contact us: